No. Due to the intimate nature of our products, all lingerie, intimate apparel, adult toys, and personal care items are final sale. We do not accept returns, exchanges, or refunds once an order has been placed.

No exchanges are accepted on intimate apparel. Please review the size chart carefully before purchasing. If you are unsure, we recommend sizing up for comfort.

Yes. Orders are packaged discreetly with no obvious product details displayed on the outside of the package.

Orders cannot be canceled once processing has started. Please double-check your cart, size, color, and shipping address before checking out.

Customers are responsible for entering the correct shipping address. If your order has already shipped, we cannot change the address or refund the order.

Processing and shipping times may vary. Once your order ships, tracking information will be sent to the email or phone number used at checkout.

Please review the product description for exact care and usage details. Do not fully submerge any toy unless the product listing specifically states that it is waterproof.

Clean before and after each use with warm water and a gentle toy-safe cleanser. Allow the product to dry completely before storing it.

Yes. We recommend using a water-based lubricant with silicone toys unless the product care instructions state otherwise.

If your item arrives damaged, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Damage claims submitted after that window may not be accepted.